FAQ’s

Frequently Asked Questions (FAQs)

1. What types of instruments do you sell?

At Rocksteady Music, we sell a wide variety of musical instruments including guitars, keyboards, drums, wind instruments, string instruments, and more. We also offer accessories and equipment for all your musical needs.

2. Do you offer international shipping?

Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination. Please refer to our Shipping Policy for more details.

3. What payment methods do you accept?

We accept PayPal payment methods as listed at checkout.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

5. What is your return policy?

We offer a 30-day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging. Please refer to our Return and Refund Policy for more details.

6. How do I return an item?

You can return the product in-store or by mail. For in-store returns, bring the item and your proof of purchase to our store at 1386 Cypress Ave, Melbourne, FL 32935. For mail returns, download and print the return label from our website, and follow the provided instructions.

7. Is there a restocking fee for returns?

No, there is no restocking fee for returned items.

8. Do you offer exchanges?

Yes, if your item is defective or damaged, we are happy to exchange the product for the same item. Please contact us at sales@rocksteadymusic.shop to arrange an exchange.

9. How long does it take to process a refund?

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 to 10 business days, depending on your card issuer’s policies.

10. How can I contact customer service?

If you have any questions or need assistance, you can contact us at:

11. Do you offer warranties on your products?

Yes, many of our products come with manufacturer warranties. The warranty period and terms vary by product. Please check the product description or contact us for specific warranty information.

12. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at sales@rocksteadymusic.shop. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.